Contact Us

Got a question about one of the sites we've reviewed, spotted something that needs updating, or just want to tell us we've missed a new casino not on Gamstop worth covering? This page explains how to reach Non Gamstop Casinos and what we can realistically help with.

What we can help with

Non Gamstop Casinos is an independent research and comparison site covering casinos not on Gamstop. We don't operate any of the casinos featured on this site, so we can't process deposits, withdrawals, account verification or bonus disputes on a brand's behalf. What we can do is:

• Answer questions about how we rate and rank the sites listed here
• Correct factual errors — an outdated offer, a wrong licence detail, a broken link
• Take suggestions for new casinos not on Gamstop that we haven't yet reviewed
• Point you toward the right resource if you're asking about self-exclusion or responsible gambling tools
• Clarify anything on our Non Gamstop Casinos UK 2026 page or our About Us page

What to contact the casino directly about

Account-level issues sit with the operator, not with us. If your query involves any of the following, it's quicker to go straight to the casino's own support team:

• Deposit or withdrawal delays, including timings tied to a specific payment method
• Bonus terms, wagering requirements or a promotion that hasn't credited correctly
• Identity verification and know-your-customer document requests
• Closing an account or setting your own deposit and loss limits directly with that operator

Most casinos not on Gamstop offer live chat or email support around the clock, so this is usually the fastest route to a resolution.

If you want to self-exclude

GAMSTOP only covers UK-licensed operators, which is why it doesn't apply to the sites listed on this page. If you're looking to step back from gambling altogether — including sites outside GAMSTOP's reach — we'd rather point you to tools built for that than leave you without options. Our Responsible Gambling page sets out the support services and blocking software available, and it's worth reading before you get in touch with us on this topic, since it may answer your question faster than we can by email.

Before you reach out

A quick check can often save a round trip:

1. If your question is about a specific casino's licensing, ownership or the games it offers, check its full write-up on our reviews page first — most detail is covered there.
2. If it's about how ratings are built, our About Us page explains the criteria we apply.
3. If it relates to how this site operates, its content, or affiliate relationships, our Terms and Conditions page covers the ground rules.
4. If none of that answers it, a message covering the casino name (where relevant), what you were trying to do, and what happened gets you the quickest reply.

A note on age and jurisdiction

This site is intended for readers aged 18 and over. We don't verify age or location ourselves — that sits with each operator at sign-up — but we won't respond to queries that suggest a contact is under 18 or attempting to bypass age checks.

What happens after you send a message

We read every message that comes in, though as an independent review site we're a small team, so replies won't always be instant. Corrections and factual flags get priority, since keeping the information on this site accurate matters more to us than response speed for general queries.